Terms of service

SARANISA – TERMS & CONDITIONS

Last Updated: [Insert Date]

1. About Us

Saranisa ("we", "our", "us") is an online fashion and accessories store based in Dubai, United Arab Emirates, offering jewellery, bags, and related products through our website and Shopify-powered online store.

By accessing our website or placing an order, you agree to these Terms and Conditions.

2. Eligibility

You must be at least 18 years old or have the consent of a parent or legal guardian to make purchases on our website.

You agree that all information provided by you is accurate, complete, and up to date.

3. Products

We strive to display product colours, materials, and descriptions accurately. However, due to differences in screen settings and photography, slight variations in colour, finish, size, or appearance may occur.

As many of our products are handcrafted and embellished, minor variations are not considered defects.

We reserve the right to modify, discontinue, or limit quantities of any product at any time.

4. Pricing and VAT

All prices displayed on the website are in UAE Dirhams (AED).

Prices are:

Inclusive of 5% UAE VAT where applicable.
Exclusive of shipping charges unless otherwise stated.

We reserve the right to amend prices, promotions, or discounts without prior notice.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase.

An order is considered accepted only once:

Payment has been successfully processed; and
You receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for reasons including:

Product unavailability;
Pricing errors;
Suspected fraud;
Violation of these Terms.

If an order is cancelled after payment, a full refund will be issued to the original payment method.

6. Shipping and Delivery

Delivery timelines are estimates only and are not guaranteed.

We are not responsible for delays arising from:

Courier services;
Customs clearance;
Force majeure events;
Government restrictions;
Circumstances beyond our reasonable control.

Risk of loss and title to products pass to you upon successful delivery.

7. Returns and Exchanges

Under UAE consumer protection laws, customers may request a return or exchange in accordance with our Return Policy.

Returns will not be accepted for:

Worn or used products;
Damaged items caused by misuse;
Customised or personalised products;
Products without original packaging.

Any eligible refund shall be processed to the original payment method within a reasonable period in accordance with applicable UAE laws and banking procedures.

Nothing in these Terms limits any mandatory rights provided under UAE consumer protection legislation.

8. Intellectual Property

All content on this website, including:

Product photographs;
Designs;
Logos;
Graphics;
Text;
Videos;
Brand assets;

is owned by SARANISA and protected under UAE and international intellectual property laws.

No content may be copied, reproduced, distributed, or used commercially without our prior written consent.

9. User Conduct

You agree not to:

Use the website for unlawful purposes;
Interfere with website security;
Upload malicious software;
Impersonate another individual;
Use automated scraping tools, bots, or AI agents without our permission;
Violate intellectual property rights.

We reserve the right to suspend or terminate access if these Terms are breached.

10. Limitation of Liability

To the maximum extent permitted by UAE law, SARANISA shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use of the website;
Delayed deliveries;
Website interruptions;
Third-party services;
Product misuse.

Nothing in these Terms excludes liability that cannot be excluded under applicable UAE laws.

11. Privacy

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable UAE data protection laws, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

By using our website, you consent to the collection, processing, and storage of your information as described in our Privacy Policy.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.